{"id":103769,"date":"2019-10-31T11:00:47","date_gmt":"2019-10-31T11:00:47","guid":{"rendered":"https:\/\/www.smartinsights.com\/?p=103769"},"modified":"2019-10-31T09:55:39","modified_gmt":"2019-10-31T09:55:39","slug":"sales-marketing-attribution","status":"publish","type":"post","link":"https:\/\/www.smartinsights.com\/digital-marketing-strategy\/sales-marketing-attribution\/","title":{"rendered":"Avoid the Sales vs Marketing Attribution Blackbox"},"content":{"rendered":"<h2 class=\"p1\"><span class=\"s1\">Higher visibility into your attribution model means sales will trust the metrics more<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">Is your marketing team celebrating their awesome quarter while your sales team suffers poor performance? This is usually due to a sales vs marketing attribution mismatch, particularly when marketing and sales are seen as two different entities.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Ultimately this who-gets-credit-for-this-sale struggle is getting pretty old - it\u2019s been around for as long as sales and marketing teams have collaborated together. Could it be that a data blackbox is the root of your problem?<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Calculating whether a lead was sales or marketing generated can be a pretty complicated calculation, particularly in complex B2B buying cycles where multiple teams are involved. Adroll has a good example <a href=\"https:\/\/www.adroll.com\/resources\/guides-and-reports\/sales-and-marketing-attribution\"><span class=\"s2\">here<\/span><\/a>. Due to this complexity, sales leaders tend to distrust the data given to them by marketers and fall back to pointing fingers when things don\u2019t go in their direction.<\/span><\/p>\n<div class='postauthor si-guide-block'>\n                    <div class='col-md-4 col-sm-12 si-icon-holder'>\n                        <a target='_blank' href='https:\/\/www.smartinsights.com\/quick-wins\/how-to-use-facebook-attribution\/'>\n                      <img style='border: 0px;box-shadow: none;' src='https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/10\/how-to-use-facebook-attribution-106x150.jpeg' alt='How to use Facebook Attribution'>\n                        <\/a>\n                    <\/div>\n                    <div class='col-md-6 col-sm-12'>\n                        <p><strong>How to use Facebook Attribution<\/strong><\/p>\n                        <p>Learn how to use Facebook\u2019s attribution tool to make data-driven marketing decisions and set yourself apart from competitors.<\/p>\n                        <p>Access the <a target='_blank' href='https:\/\/www.smartinsights.com\/quick-wins\/how-to-use-facebook-attribution\/'>How to use Facebook Attribution quick win<\/a><\/p>\n                    <\/div>\n                <\/div>\n<p class=\"p1\"><span class=\"s1\">Speaking to my friend about this, he works for a company where the calculation for marketing vs sales attribution answers the following questions:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Was the lead created by a marketing system or manually by a sales team?<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Did someone else from the company already exist in the CRM?<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Are there any duplicates?<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">What were the marketing touch-points (i.e. is it 100% sales originated)?<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Were there partners involved?<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">From there, the lead traverses roughly through a pipeline like the below diagram.<\/span><\/p>\n<p><a href=\"https:\/\/www.smartinsights.com\/?attachment_id=103777\" rel=\"attachment wp-att-103777\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-103777 aligncenter\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2017\/12\/lead-pipeline.jpg\" alt=\"lead pipeline\" width=\"1407\" height=\"438\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2017\/12\/lead-pipeline.jpg 1407w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2017\/12\/lead-pipeline-150x47.jpg 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2017\/12\/lead-pipeline-550x171.jpg 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2017\/12\/lead-pipeline-768x239.jpg 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2017\/12\/lead-pipeline-700x218.jpg 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2017\/12\/lead-pipeline-250x78.jpg 250w\" sizes=\"(max-width: 1407px) 100vw, 1407px\" \/><\/a><\/p>\n<p class=\"p1\"><span class=\"s1\">The problem with this model is the lack of visibility - the marketing team loses control and when it comes to reporting to sales - everyone is left in the dark. The middle parts of this process are a total black box for most involved. It creates mistrust and everyone starts their \u201cown\u201d calculations. All these steps create a game of Chinese Whispers and it\u2019s not productive!<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">To avoid this fight, you can look at a more streamlined architecture for these types of calculations. Due to newer database technologies and easy to use modelling layers the reliance on several teams to come up with the calculation can become a thing of the past. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">For example, tools like <a href=\"http:\/\/segment.io\"><span class=\"s2\">Segment<\/span><\/a> can simplify collection of data from your marketing and sales systems, drop it directly into a warehouse and a tool like <a href=\"http:\/\/looker.com\"><span class=\"s2\">Looker<\/span><\/a> can read directly from that warehouse. This essentially cuts out the middleman and brings an easy ability to trace the marketing attribution for each lead\/opportunity to anyone that wants to look under the hood.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The effect of simplifying marketing attribution? A single, trustable, verifiable source of truth means marketing and sales can finally be on the same page and discussions about campaign ROI can finally be productive. <\/span><\/p>\n<div class=\"postauthor\"><img loading=\"lazy\" decoding=\"async\" style=\"border: 2px solid #808080; margin: 5px 10px 5px 6px;\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2017\/12\/ernesto-ongaro.jpg\" alt=\"ernesto ongaro\" width=\"80\" height=\"80\" \/> Thanks to Ernesto Ongaro for sharing their advice and opinion in this post. Ernesto is part of the Data Analyst team in <a href=\"https:\/\/looker.com\/\">Looker<\/a>, EMEA based in Dublin. Previously he has held roles in Customer Support, Pre-sales and most recently Product Marketing for Jaspersoft<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Higher visibility into your attribution model means sales will trust the metrics more Is your marketing team celebrating their awesome quarter while your sales team suffers poor performance? This is usually due to a sales vs marketing attribution mismatch, particularly &hellip;..<\/p>\n","protected":false},"author":344114,"featured_media":103777,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[29],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Avoid the Sales vs Marketing Attribution Blackbox | Smart Insights<\/title>\n<meta name=\"description\" content=\"Higher visibility into your attribution model means sales will trust the metrics more\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartinsights.com\/digital-marketing-strategy\/sales-marketing-attribution\/\" \/>\n<meta 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