\n <\/a>\n <\/div>\n Download our Premium Resource \u2013 Website conversion optimization planner<\/strong><\/p>\n Plan structured tests and experiments to improve results from your site.<\/p>\n Access the Website conversion optimization planner<\/a><\/p>\n <\/div>\n <\/div>\n Yes, there are a number of great websites and resources dedicated to CRO. There are also some excellent CRO-specific conferences out there and I\u2019ve attended most of them - but the real problem is this: The only people talking about conversion rate optimization are CRO experts at CRO conferences\u00a0and CRO bloggers on CRO-specific websites. Digital marketing generalists and marketing departments don\u2019t pay a whole lot of attention to it and they certainly don\u2019t give it the respect it deserves<\/p>\n And believe me, it deserves more respect.<\/p>\n I\u2019ve personally seen CRO campaigns contribute millions in revenue to online brands, for pennies-on-the-dollar compared to costs of other marketing channels. In fact, at the software company Project Manager<\/a><\/u> (where I lead the marketing teams), one recent iteration of A\/B testing lead to a 49% increase in conversions. Gains that big are rare, so when you find a marketing channel yielding such positive returns, you can\u2019t afford to ignore it.<\/p>\n Yet still, CRO is an underrepresented specialty in today\u2019s marketing industry and because of a general lack of understanding about the field of work, it often loses out (in budget and resources) to more popular marketing channels like pay per click, social media, and search\u00a0engine optimization (SEO).<\/p>\n I\u2019ve made it my personal mission to help expand the reach of conversion rate marketing. This starts with us talking more about what CRO is and how it can help other marketing teams.<\/p>\n Understanding the ways in which users navigate your site and become customers is what CRO is all about and improving that process means more sales. A good, basic understanding of key terms and metrics is important to understand the necessity of CRO.<\/p>\n Here\u2019s a quick CRO crash course in case you need a little refresher:<\/p>\n Conversion is the term for what happens when an online visitor becomes a paying customer. Conversions take many forms: buying an item, subscribing to an email, requesting a quote, or creating a user account.<\/p>\n Your conversion rate is the total number of conversions divided by the total number of user sessions. If your website has 20,000 user sessions a month and you receive 500 orders in that month, your conversion rate is 500\/20,000 = 2.5%.<\/p>\n Your bounce rate is the rate at which a visitor arrives at your website and leaves without taking any actions. If your website is providing information (say, \u2018how to increase CRO\u2019), then a high bounce rate isn\u2019t inherently bad - it means the visitor received the information and left. If you\u2019re in the business of selling products or services online, you want visitors to take on-page actions.<\/p>\n Calls-to-action (CTAs) tell the customer how, where and what to buy. They enable you to understand where in the conversion funnel performance can be increased. If visitors are not clicking on the CTA, it could be an indication of poorly written copy or unappealing design.<\/p>\n Shopping cart abandonment by customers is frustrating and rightfully so. Losing out on the potential sale at this final stage means missing out on significant revenue. Tracking abandonment rate is part and parcel of successful CRO implementation.<\/p>\n These metrics are at the core of any website analysis for improvements that could come from a successfully implemented CRO campaign.<\/p>\n To determine how to most efficiently implement CRO, it\u2019s a valuable exercise to analyze your current website and identify any obvious areas that need improvement. Colour contrast levels, CTA location and video inclusion are just a few areas worth exploring.<\/p>\n Unclear value propositions, weakly worded or misplaced calls-to-action and difficult checkout procedures are some of the big red flags for companies with lower conversion rates.<\/p>\n Most of all, be sure to bring as much data as possible.<\/p>\n Your Google Analytics dashboard is positively loaded with conversion rate metrics, including:<\/p>\n Traffic from target market is of particular importance, as narrowing down your dataset to your specific target market is how you separate potential customer traffic from overall visitor metrics.<\/p>\n Doing the work to analyze your website, where CRO can best provide an impact and fully implementing CRO is only part the battle.<\/p>\n The actual functional work of implementing CRO isn't overwhelming, but there are some common hurdles that get in the way when teams try to roll out their first conversion marketing program:<\/p>\n CRO is not budget-expensive per se since there are not advertising costs involved like you would see in other marketing channels. However, the work does involve a large amount of human capital, which can be a major problem for companies with limited resources. The following people are commonly involved in a CRO campaign:<\/p>\n This leads to the next challenge of CRO: complexity.<\/p>\n Conversion optimization requires a general grasp of statistics, some of which can become confusing pretty quickly. At the very least you will need to understand P-values and statistical significance. In fact, A\/B testing done wrong - results without statistical significance - can lead to false interpretations of data and cause misguided marketing decisions to be made.<\/p>\n As the saying goes: \"The data will confess to anything if you torture it long enough.\"<\/p>\n Here\u2019s an illustration of why statistics matter:<\/p>\n Say you take the homepage of your e-commerce website and make an identical copy of it. You now have two pages that are exactly the same. Next, you run 50% of your web traffic to the original version (page A) and 50% to the identical copy (page B). You begin to run your A\/B test, and you record which page generates more purchases.<\/p>\n After the first hour of testing, you notice page version B generated five purchases, while Page A generated only one, so you stop the test. Without an understanding of statistical significance, you could conclude that Version B is the winner. After all, it\u2019s a better page as it has 400% more sales.<\/p>\n However, the two pages are identical. If you would have let the test run longer (like statistical mathematics dictate) then over time the numbers would have equalized and you would have seen that\u00a0one\u00a0page does not actually perform better than the other.<\/p>\n Statistics and timing are crucial when it comes to getting CRO right.<\/p>\n No matter how well prepared you may be to deliver a CRO campaign, it\u2019s all pointless if you don\u2019t have leadership buy-in, particularly from the C-Suite.<\/p>\n If the technical challenges weren't enough, It can be unbelievably difficult to convince C-suite leaders in an organization to put precious marketing resources towards Conversion Rate Optimization.<\/p>\n The scenario goes something like this:<\/p>\n Marketing Director:<\/strong> \u201cI need extra marketing resources to implement a CRO program.\u201d<\/p>\n CEO:<\/strong> \u201cWe don\u2019t have the\u00a0budget to work on the website right now, we just need to focus on bringing in new business instead. Let\u2019s revisit this next year\u2026\u201d<\/p>\n It can be hard for company leaders to understand how CRO could be as valuable to the bottom line as lead generation marketing that brings in new revenue. Luckily, the golden rule of C-suite persuasion applies nicely here: Tie it back to money. Convincing management to implement CRO doesn\u2019t require technical language. Speak in terms C-suite executives understand - profit, cost and sales.<\/p>\n Sell CRO by selling results and back those results up with proof. Few people have the time or willingness to understand what boosting a conversion rate from 2.5% to 5.0% means in technical terms but saying you can double sales with a proper CRO campaign is something no one can ignore.<\/p>\n CRO is a process and it takes quality data to sell long-term improvements to management. Look for case studies and examples from your specific industry. After all, it\u2019s hard to deny the value in CRO if your competitors are embracing it.<\/p>\n Frame the discussion in terms that non-technical or traditional-minded executives understand. If a visitor walks into your brick-and-mortar store, you need to get them to spend money. Hiding the checkout queue, greeting customers or offering finance are all ways stores try to convert their customers. Portray CRO as the digital equivalent of organizing a store and even the most ardent C-suite executive is sure to see the value.<\/p>\n Need a little additional ammunition to convince your CEO? Quote some of these case studies:<\/p>\n It would stand to reason Moz<\/a><\/u>, one of the premier online marketing providers, would be a case study for effective CRO implementation. When Moz tweaked its approach towards CRO, it registered over $1 million\/year in new subscribers.<\/p>\n On its landing page, Moz changed its marketing and sales language from \u2018buy\u2019 to \u2018why\u2019. This new marketing approach demonstrated value (e.g. \u2018here\u2019s who eBay, Disney, and Marriott turn to...\u2019) instead of trying to sell a product or service. Moz also clarified what customers would get with their subscriptions. Charts and images perform well with users and create interest in viewers. This reduced bounce rate and kept visitors engaged.<\/p>\n The company also emphasized video marketing content in lieu of pure written text - something viewers love to see. With Moz drawing in larger crowds with its improved landing page, the company tweaked its sales funnel by making it easier for customers to try their service. Revamped CTAs ($1 for 30 days of paid membership) and no-obligation product trial periods lowered the shopping cart abandonment rate and prompted more conversions.<\/p>\n CRO isn\u2019t always flashy. Look at Hubspot<\/a> -\u00a0<\/u>a simple colour change for their CTA resulted in 21% more clicks. Another company, 37signals<\/a><\/u>, chose to radically redesign their homepage to reduce clutter and emphasize a single customer testimonial.\u00a0The result? A remarkable 102.5% increase in conversions.<\/p>\n The lesson is clear: find areas to improve on, and run A\/B tests to get quality data on what works. Often, the simplest changes lead to the best results.<\/p>\n We know CRO works. Optimizing your website\u2019s conversion rate leads to more customers and more sales. By reducing bounce rate, increasing CTA click-throughs and reducing shopping cart abandonment, you\u2019ll sell more - just make sure to pitch CRO to management in a language they understand.<\/p>\n At its core, CRO is about making it easier for customers to spend their money.<\/p>\n Help them do it!<\/p>\n![\"Desktop](\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2018\/12\/Blog-Feature.jpeg\")
<\/p>\nKey terms and metrics<\/h3>\n
Bounce Rate<\/h4>\n
Call To Action<\/h4>\n
Shopping Cart Abandonment<\/h4>\n
![\"Project](\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2018\/12\/PM-Tools.jpeg\")
<\/p>\nAnalyzing your website for CRO improvements<\/h3>\n
\n
The challenges of CRO<\/h3>\n
Challenge 1: CRO is resource intensive<\/h4>\n
\n
Challenge 2: CRO is complex<\/h4>\n
Challenge 3: Getting leadership buy-in is difficult<\/h4>\n
Moz<\/h3>\n
Hubspot and 37Signals<\/h3>\n
Moving forward with CRO<\/h3>\n