{"id":147908,"date":"2020-12-28T11:00:00","date_gmt":"2020-12-28T11:00:00","guid":{"rendered":"https:\/\/www.smartinsights.com\/?p=147908"},"modified":"2020-12-23T08:30:53","modified_gmt":"2020-12-23T08:30:53","slug":"how-to-fit-in-those-pesky-one-more-thing-tasks","status":"publish","type":"post","link":"https:\/\/www.smartinsights.com\/agency-marketing\/growing-a-marketing-agency\/how-to-fit-in-those-pesky-one-more-thing-tasks\/","title":{"rendered":"Agency project management: How to manage those &#8216;one more thing&#8217; tasks"},"content":{"rendered":"<h2>Before you try to whisk away your problems with software, try these agency project management methods to maximize productivity and improve client relationships<\/h2>\n<p>If you\u2019re an agency professional and you feel like you\u2019re constantly scrambling, you\u2019re not alone. Once upon a time, clients would request changes to a campaign or initiative on a weekly or monthly basis. Now, they can ping you for changes via instant message and expect you to jump on it \u201cinstantly.\u201d More than ever, you need an established agency project management strategy to prioritize and track each relationship - and that's just basic hygiene in today's digital landscape.<\/p>\n<p>Whether it\u2019s a Friday evening when you\u2019re on your way out the door or a busy Monday morning when every second has been carefully allocated, there's endless potential for \u201cjust one more thing.\u201d But, how do you cope when \"one\" thing becomes ten - each of the utmost importance to your client, naturally. Yes, there are software solutions, but even before taking that step, there are approaches that need to be put in place, as we'll outline in the blog below.<\/p>\n<p>Certainly, in a year of rapid digital adoption, changes in ways of working, workforces, and endless adaption of plans and strategies, the expectations placed on marketers are higher than ever. Smart Insights helps marketers plan smarter and more efficiently to get the job done fast, and maximize your results!<\/p>\n<div class=\"monthly_campaign_blog_cta_banner monthly_campaign_blog_cta_banner_156432\" style=\"background-image:url(https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/09\/1718x600.png);\"><div class=\"monthly_campaign_blog_cta_banner_main_content\"><h3>Need a plan to create a winning marketing strategy?<\/h3><p>Get started today using a tried and tested step-by-step process to optimize your marketing.<\/p><a target=\"_blank\" class=\"but_2019 section_cta yellow\" href=\"https:\/\/www.smartinsights.com\/content\/create-a-winning-marketing-strategy\/\" onclick=\"ga('send', 'event', 'October 2020 LP Content Blog Banner', 'Clicked', 'Create a Winning Strategy', 1);\">Start Now<\/a><\/div><img decoding=\"async\" class=\"monthly_campaign_blog_cta_banner_img\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/09\/1718x600.png\" alt=\"\"><\/div>\n<p>Still, no matter how busy you are or how many clients you have, you don\u2019t want to give a brand a reason to consider moving your functionality in-house. Think it couldn\u2019t happen to you? Barely five years ago, Verizon had a flock of <a href=\"https:\/\/www.adweek.com\/brand-marketing\/everything-brands-need-to-know-about-bringing-their-marketing-in-house\/\" target=\"_blank\" rel=\"noopener noreferrer\">more than 46 agency partners<\/a>, but it has since changed tactics and brought much of its creative and brand narrative needs in-house. The reason for that decision lack of agency project management.<\/p>\n<p>Our digital marketing plan template for startups, small, and mid-sized businesses, available with <a href=\"https:\/\/www.smartinsights.com\/membership\/membership-pricing\">Business Starter Membership<\/a> will support you to plan and optimize your agency marketing.<\/p>\n<p><span style=\"font-weight: 400;\"><div class='postauthor si-guide-block'>\n                <div class='col-md-2 col-sm-12 si-icon-holder'>\n                    <a target='_blank' href='https:\/\/www.smartinsights.com\/guides\/7-steps-guide-digital-marketing-startups-small-mid-sized-businesses\/'>\n                  <img src='https:\/\/www.smartinsights.com\/wp-content\/uploads\/2015\/11\/complete-digital-marketing-for-startups-106x150.jpg' alt='Digital marketing plan template for startups, small, and mid-sized businesses'>\n                    <\/a>\n                <\/div>\n                <div class='col-md-10 col-sm-12'>\n                    <p><strong>Download our Business Resource \u2013 Digital marketing plan template for startups, small, and mid-sized businesses<\/strong><\/p>\n                    <p>This template is aimed at helping you quickly create a practical 'real-world' digital strategy that enables you to review all of the digital marketing activities available to small businesses.<\/p>\n                    <p>Access the <a target='_blank' href='https:\/\/www.smartinsights.com\/guides\/7-steps-guide-digital-marketing-startups-small-mid-sized-businesses\/'>Digital marketing plan template for startups, small, and mid-sized businesses<\/a><\/p>\n                <\/div>\n            <\/div><\/span><\/p>\n<h3>Agency time and project management 101<\/h3>\n<p>For too many agency professionals, giving clients that feeling of control means operating at their beck and call. You can tell yourself that you\u2019re providing excellent customer service, that you're offering an incredible response time, or that you\u2019re proud to work at the most accessible agency in the industry. But in reality, you\u2019re burning yourself out.<\/p>\n<p>Agency staffers are working too hard and feeling the pressure from tightening markets and the migration of work back to the brands. As a result, turnover is high and work-life balance is practically non-existent. You're not alone, research by the National Alliance on Mental Health, shows <a href=\"https:\/\/digiday.com\/marketing\/sense-urgency-ad-agencies-now-offering-mental-health-wellness-benefits-employees\/\" target=\"_blank\" rel=\"noopener\">mental illnesses can cost the U.S. economy $193.2 billion<\/a> in lost earnings annually. Clearly, proper agency project management can benefit both agency and client side.<\/p>\n<p>There are so many negative consequences for time-strapped teams. From a training point of view, employee's professional development time get be overlooked when resource is low. While this isn't a disaster on a one-off busy week, if this becomes the norm, you will miss out on the long-term benefits of professional development:<\/p>\n<ul>\n<li>Performance - highly engaged employees can improve business performance by up to 30% and are more likely to exceed performance expectations<\/li>\n<li>Retention - higher engagement reduces the temptation for staff to leave<\/li>\n<li>Revenue - employee engagement improves advocacy, increasing opportunities to bring in revenue while raising and maintaining the brand profile<\/li>\n<\/ul>\n<p class=\"p1\"><div class=\"si_lpm_shortcode_block si_lpm_shortcode_block__module\"><div class=\"si_lpm_shortcode_block_level si_lpm_shortcode_block_level__module_core\"><span class=\"lp-symbol\"><\/span>Core Module<\/div><div class=\"si_lpm_shortcode_block_inner\"><img decoding=\"async\" src=\"https:\/\/www.smartinsights.com\/wp-content\/themes\/smartinsights\/images\/smart\/guides\/covers\/64395.svg\" alt=\"Developing your team members with Smart Insights\"><div><p class=\"module_title\"><strong>Developing your team members with Smart Insights<\/strong><\/p><p class=\"associated_toolkit\">Part of the Managing digital marketing teams Toolkit<\/p><p class=\"path_module_snippet\">Learn how to develop an action plan for enhancing the marketing skills of your team<\/p><a class=\"but_2019 green\" target=\"_blank\" href=\"https:\/\/www.smartinsights.com\/learning-modules\/developing-your-team-members-with-smart-insights\/\" onclick=\"ga('send', 'event', 'blog - learning module shortcode', 'Clicked', 'Developing your team members with Smart Insights', 1)\">Learn More<\/a><\/div><\/div><\/div><\/p>\n<h3>Marketing as it should be<\/h3>\n<p>Marketing is simultaneously creative and analytical. It requires incredible focus and the ability to switch quickly and efficiently between a variety of tasks. Adding \u201cone more thing\u201d to a marketer\u2019s plate sounds innocuous enough from the client\u2019s limited perspective, but the reality is that it can hinder the execution of campaigns or derail the testing process.<\/p>\n<p>Testing is so important in marketing because that\u2019s how you optimize. You can\u2019t have constant improvement unless you have the ability to A\/B test, hypothesize, and experiment in a way that resembles (if not mirrors) the scientific method. If you\u2019re constantly adding in new variables, you can never produce reliable results that inform future campaigns and further your project management.<\/p>\n<p class=\"p1\"><div class=\"si_lpm_shortcode_block si_lpm_shortcode_block__module\"><div class=\"si_lpm_shortcode_block_level si_lpm_shortcode_block_level__module_advanced\"><span class=\"lp-symbol\"><\/span>Advanced Module<\/div><div class=\"si_lpm_shortcode_block_inner\"><img decoding=\"async\" src=\"https:\/\/www.smartinsights.com\/wp-content\/themes\/smartinsights\/images\/smart\/guides\/covers\/63620.svg\" alt=\"Conversion optimization\"><div><p class=\"module_title\"><strong>Conversion optimization<\/strong><\/p><p class=\"associated_toolkit\">Part of the Digital marketing strategy and planning Toolkit<\/p><p class=\"path_module_snippet\">Learn about the principles and best practices for setting up a simple AB test and a broader CRO programme<\/p><a class=\"but_2019 green\" target=\"_blank\" href=\"https:\/\/www.smartinsights.com\/learning-modules\/conversion-optimization\/\" onclick=\"ga('send', 'event', 'blog - learning module shortcode', 'Clicked', 'Conversion optimization', 1)\">Learn More<\/a><\/div><\/div><\/div><\/p>\n<p>As an agency professional, you will always be juggling the demands of multiple clients and simultaneous projects, but it\u2019s vital that you learn to shut out the noise and focus on accomplishing one task at a time. By removing a source of constant interruptions and saying no to \u201cone more thing,\u201d you\u2019re actually doing a better job of serving all of your clients in the role they\u2019ve hired you to perform.<\/p>\n<h3>How to improve your project management<\/h3>\n<p>When focus and upfront conversations don\u2019t come easily, agencies inevitably reach for software to solve their problems. Some of these tools can be effective, but it\u2019s important to recognize that software is never the sole answer. The goal of a project management tool is to cut down on variability and streamline workflows, but the wrong tool can create work instead of removing it.<\/p>\n<p>Before you start considering a software solution, here are five ways you can improve your marketing agency project management practices and maximize productivity:<\/p>\n<p class=\"p1\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-148021 size-medium\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/12\/Time-is-Money-550x355.jpg\" alt=\"Agency project management of time and money\" width=\"550\" height=\"355\" \/><\/p>\n<h3>1. Cut down on meetings<\/h3>\n<p><a href=\"https:\/\/hbr.org\/2017\/07\/stop-the-meeting-madness\" target=\"_blank\" rel=\"noopener noreferrer\">Meetings are incredibly expensive<\/a>, and they burn tons of valuable employee time. A face-to-face meeting with a co-worker is great, but getting 15 people in the room to meet for a few hours can add up fast. When you're planning something like an in-depth marketing campaign, you don\u2019t need everyone to meet at once. Have the social media guru meet with your content strategist one-on-one to devise a social strategy, and then go down the line of key personnel who are contributing to the campaign. This approach is far more efficient than having the entire group build out the initiative at the same time and in the same room.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-158306 size-full\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/12\/Hive-project-managenet.png\" alt=\"Hive project managenet\" width=\"786\" height=\"530\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/12\/Hive-project-managenet.png 786w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/12\/Hive-project-managenet-550x371.png 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/12\/Hive-project-managenet-700x472.png 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/12\/Hive-project-managenet-150x101.png 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/12\/Hive-project-managenet-768x518.png 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/12\/Hive-project-managenet-250x169.png 250w\" sizes=\"(max-width: 786px) 100vw, 786px\" \/><\/p>\n<h3>2. Utilize an automatic daily hot sheet<\/h3>\n<p>If you and your colleagues are spending the beginning of every day planning what you need to accomplish, you\u2019re losing valuable time that adds up quickly over weeks and months. Automatic daily hot sheets show what\u2019s on the docket for each member of your team, and this collective view reduces the potential for duplicate work and keeps the channels of communication open.<\/p>\n<h3>3. Implement automatic campaign progress reporting<\/h3>\n<p>It\u2019s vital to track campaign tasks and milestones to get an accurate measure of the progress of an initiative. Coupling campaign progress reports with daily hot sheets allows for complete transparency, both within the agency and for curious clients wanting an overview. Regular progress reports also give you the ability to react quickly when an initiative takes off \u2014 or falls flat.<\/p>\n<h3>4. Rely on an inbound system for client requests<\/h3>\n<p>Stuck in the dark ages with a shared email account? Ditching an inefficient method for a standardized system that\u2019s purpose-built for inbound client requests will save you serious time. No matter what you decide to use, make sure everyone in your agency receives adequate training to put the new solution in place. If a few outliers continue to rely on the old system, it will undermine any progress you were hoping to accomplish.<\/p>\n<h3>5. Cut costs that don\u2019t contribute to high-quality work<\/h3>\n<p>Marketing and agency work often involves collaboration across campaigns and initiatives, and it\u2019s easy to forget the high value of agency time. It\u2019s often far cheaper to utilize a freelancer through a network like Upwork for simple tasks that don\u2019t require in-depth knowledge of the client. For example, if you need a graphic touched up or copy proofread, consider venturing outside of the organization to allow your colleagues to use their time for more difficult and specialized client work.<\/p>\n<h3>The state of agency project management and planning in 2021<\/h3>\n<p>With so many clients and campaigns competing for their time and attention, agency professionals and marketers like you are reaching for any project management lifeline they can get their hands on. Before you try and whisk away your problems with software, try these agency project management methods to maximize productivity and improve client relationships.<\/p>\n<div class=\"postauthor\"><a href=\"https:\/\/www.linkedin.com\/in\/johnfurneaux\" target=\"_blank\" rel=\"noopener noreferrer\">John Furneaux<\/a> is the CEO and co-founder of <a href=\"https:\/\/hive.com\/about\/\" target=\"_blank\" rel=\"noopener noreferrer\">Hive<\/a>, a collaboration hub and project management tool that powers companies like Uber, Starbucks, Google, and Netflix. He has spent his entire career as a specialist in tools that help teams work together most effectively, acting as everything from strategy consultant to lead on implementing SharePoint for the U.K. Department of Education to creator of Hive. Follow John on <a href=\"https:\/\/twitter.com\/jfurneaux\" target=\"_blank\" rel=\"noopener noreferrer\">Twitter<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Before you try to whisk away your problems with software, try these agency project management methods to maximize productivity and improve client relationships If you\u2019re an agency professional and you feel like you\u2019re constantly scrambling, you\u2019re not alone. Once upon &hellip;..<\/p>\n","protected":false},"author":96,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[980,981],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Agency project management: How to manage those &#039;one more thing&#039; tasks<\/title>\n<meta name=\"description\" content=\"Before investing in software, try these agency project management methods to maximize productivity and improve client relationships\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartinsights.com\/agency-marketing\/growing-a-marketing-agency\/how-to-fit-in-those-pesky-one-more-thing-tasks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agency project management: How to manage those &#039;one more thing&#039; 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