{"id":150330,"date":"2020-03-10T09:07:00","date_gmt":"2020-03-10T09:07:00","guid":{"rendered":"https:\/\/www.smartinsights.com\/?p=150330"},"modified":"2020-09-07T12:41:04","modified_gmt":"2020-09-07T11:41:04","slug":"6-affordable-ways-to-discover-your-big-conversion-issues","status":"publish","type":"post","link":"https:\/\/www.smartinsights.com\/digital-marketing-strategy\/6-affordable-ways-to-discover-your-big-conversion-issues\/","title":{"rendered":"6 affordable ways to discover your big conversion issues"},"content":{"rendered":"<h2 class=\"p1\">Depending on what business you\u2019re in, typically anywhere from 2%-15% of your online visitors convert into customers. That means 85%-98% don\u2019t. So, wouldn\u2019t you like to know why?<\/h2>\n<p class=\"p1\">You can, by gathering some critical customer feedback with some very affordable methods and tools. Best of all, all of these analyses can be done for less than $1000 (USD).<\/p>\n<p class=\"p1\">I call this \u2018taking the pulse\u2019 of your prospects and customers \u2014 from two angles, and using multiple methods. By two angles I mean doing both quantitative and qualitative analysis. And the methods include:<\/p>\n<ul>\n<li class=\"p1\">Reviewing your analytics data<\/li>\n<li class=\"p1\">Reviewing your visitor clickstream data<\/li>\n<li class=\"p1\">Gathering \u2018voice of customer\u2019 data<\/li>\n<li class=\"p1\">Running an eye-tracking study<\/li>\n<li class=\"p1\">Launching a one-question poll<\/li>\n<li class=\"p1\">Getting expert conversion review<\/li>\n<\/ul>\n<div class=\"monthly_campaign_blog_cta_banner monthly_campaign_blog_cta_banner_150538\" style=\"background-image:url(https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/02\/Best-Practice-x2-1.png);\"><div class=\"monthly_campaign_blog_cta_banner_main_content\"><h3>Ready to achieve customer conversion growth?<\/h3><p>Find more expert advice and strategic marketing training designed to increase your conversions and get results, fast.<\/p><a target=\"_blank\" class=\"but_2019 section_cta yellow\" href=\"https:\/\/www.smartinsights.com\/content\/achieve-customer-conversion-growth\/\" onclick=\"ga('send', 'event', 'March 2020 GMB Content Blog Banner', 'Clicked', 'Kick-start growth', 1);\">Kick-start growth<\/a><\/div><img decoding=\"async\" class=\"monthly_campaign_blog_cta_banner_img\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/02\/Best-Practice-x2-1.png\" alt=\"Best Practice to achieve customer conversion growth within your business\"><\/div>\n<p class=\"p1\">Why so many methods? Well, your medical doctor doesn\u2019t just check your blood pressure, then say, \u2018OK, we\u2019re done,\u2019 and send you on your way. He or she would be professionally negligent for not gathering more data on your physical and mental state, such as:<\/p>\n<ul>\n<li class=\"p1\">Requesting a comprehensive blood test<\/li>\n<li class=\"p1\">Asking you some questions about your lifestyle and mood<\/li>\n<li class=\"p1\">Referring you to specialists who can better diagnose and treat specific conditions you may have<\/li>\n<\/ul>\n<p class=\"p1\">You get my point: one data point isn\u2019t enough to get a complete picture of a patient\u2019s health. Similarly, with your digital experiences, the \u2018patient\u2019 is your target customer, and their \u2018health\u2019 is the quality of the experience they\u2019re having with your brand.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-150929\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-1-550x354.png\" alt=\"Google Analytics\" width=\"550\" height=\"354\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-1-550x354.png 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-1-700x451.png 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-1-150x97.png 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-1-768x494.png 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-1-250x161.png 250w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-1.png 974w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<h3 class=\"p1\"><span class=\"s1\">Method 1: Review your web analytics data<\/span><\/h3>\n<h4 class=\"p1\"><span class=\"s1\">Investment: $140 (analyst time: 2 hrs @ 70\/hr)<\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\">The first way, on the quantitative side, is to do a quick review of your web analytics data, whether it <\/span><span class=\"s1\">resides in Google Analytics (GA) or another analytics platform.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Start by looking at your high-level \u2018visitor arrival\u2019 metrics like:<\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">Traffic levels:<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">How many monthly visitors does your site get? What percent are repeat visitors?<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">What\u2019s your traffic source breakdown (organic, paid, social, email or other)?<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Does traffic vary by season, based on marketing campaigns, or for other reasons?<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Top landing pages:<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">On which pages are people entering your site?<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">What are their expectations upon landing? How do these match with their intents <\/span><span class=\"s1\">(based on keywords or ads clicked)?<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Page paths:<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">What are your most-viewed pages and click paths?<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Do these paths correspond to your conversion funnels?<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">Then, for each landing page and channel, review your top \u2018visitor departure\u2019 metrics:<\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">Early in the experience:<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">What are your top \u2018bounce\u2019 pages? (visitors visit one page and leave)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Where are users most leaving your conversion funnels?<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Closest to conversion:<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">(e-commerce) Where in the checkout process are your visitors bailing?<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">(SaaS\/lead-gen) Where on your lead-gen forms are your visitors abandoning?<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">You could certainly spend a lot more time slicing and dicing your analytics data. But that deeper <\/span><span class=\"s1\">analytics dive can wait. This quick review of your analytics will give you the big picture of what\u2019s <\/span><span class=\"s1\">happening, and a sense of the conversion \u2018holes\u2019 you need to fill.<\/span><\/p>\n<h3 class=\"p1\"><span class=\"s1\">Method 2: Review visitor clickstream analytics data<\/span><\/h3>\n<h4 class=\"p1\"><span class=\"s1\">Investment: $240 (2 months subscription to LuckyOrange @ 50\/month; analyst time: 2 hrs @<\/span><span class=\"s1\">70\/hr)<\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\">Sign up for a tool like LuckyOrange, then install a small Javascript (JS) code snippet on your pages.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Depending on your site traffic, you\u2019ll gather a critical amount of visitor clickstream data within a few <\/span><span class=\"s1\">days to a few weeks.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Then start reviewing the data collected, which includes:<\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">Visitor session recordings<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Visitor heatmaps (of mouse and click paths)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Form analytics (showing where visitors struggle and abandon)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Survey and poll data (more about that later)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Online chat (if you set it up)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Conversion funnels<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">From these analytics, you\u2019ll quickly learn w<\/span><span class=\"s1\">hether your visitors\u2019 usage patterns match your design intentions and,\u00a0 based on their poll responses and chat questions, w<\/span><span class=\"s1\">hat your visitors really want. This <\/span><span class=\"s1\">quantitative data is vital for understanding your customers' <\/span><span class=\"s1\">experience.<\/span><\/p>\n<h3 class=\"p1\"><span class=\"s1\">Method 3: Run an eye-tracking analysis<\/span><\/h3>\n<h4 class=\"p1\"><span class=\"s1\">Investment: $200 (1 month subscription to RealEye @ 60\/month; analyst time: 2 hrs @ 70\/hr)<\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\">As Willie Shakespeare famously said, \"The eyes are the window to your soul\". More importantly, from <\/span><span class=\"s1\">a conversion perspective, the eyes are a window into what your visitors are actually paying attention <\/span><span class=\"s1\">to. Of course, the content and images they focus on should be driving them to take that conversion <\/span><span class=\"s1\">action.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-150933\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-3-550x353.png\" alt=\"Eye-tracking\" width=\"550\" height=\"353\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-3-550x353.png 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-3-700x449.png 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-3-150x96.png 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-3-768x493.png 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-3-250x160.png 250w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-3.png 974w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p class=\"p1\"><span class=\"s1\">Only a couple of years ago, you had to pay $2000 or more for a hardware and software application <\/span><span class=\"s1\">for eye tracking. And you often needed the help of a consultation to make sure everything was set up <\/span><span class=\"s1\">and working properly.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">No more. Now you can use a cloud-hosted, webcam-based <\/span><a href=\"https:\/\/www.realeye.io\" rel=\"\u201dnofollow\">eye-tracking app from a vendor like RealEye<\/a><span class=\"s1\">. You can complete the setup within about 20 minutes, then post <\/span><span class=\"s1\">screenshots of the designs you want people to scan. Then participants, after a 60-second calibration <\/span><span class=\"s1\">check, scan the pages as they normally would, and the platform tracks their eye movements.<\/span><\/p>\n<h4 class=\"p1\"><span class=\"s1\">Eye-tracking data to understand your customer:<\/span><\/h4>\n<ul>\n<li class=\"p1\"><span class=\"s1\">Analyze the scan recordings for each user<\/span><\/li>\n<li class=\"p1\">Review aggregate (heatmap-like) images showing which elements drew the most attention<\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">These scan patterns give you yet another quantitative insight into what aspects of your marketing are <\/span><span class=\"s1\">working, and which are wasted.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-150930\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-2-550x268.png\" alt=\"Heat tracking\" width=\"550\" height=\"268\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-2-550x268.png 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-2-700x341.png 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-2-150x73.png 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-2-768x374.png 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-2-250x122.png 250w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-2.png 974w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<h3 class=\"p1\"><span class=\"s1\">Method 4: Gather \u2018amplified\u2019 voice of customer data<\/span><\/h3>\n<h4 class=\"p1\"><span class=\"s1\">Investment: $280 (analyst time: 4 hrs @ 70\/hr; 0 tool cost)<\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\">I call customer service and sales reps my voice of customer data \u2018amplifiers.\u2019 That\u2019s because they <\/span><span class=\"s1\">speak with dozens of prospects and customers every day. So, when I speak with them, I\u2019m getting <\/span><span class=\"s1\">their insights from hundreds of customer interactions at one time.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Ask customer-facing colleagues about your customers:<\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">What do customers most complain about relative to a) our product\/service, and b) the <\/span><span class=\"s1\">experience we deliver?<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">What do our customers most like about our a) product\/service or b) the experience we deliver?<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">If you, based on what you\u2019ve heard from our customers, could fix just three aspects of our <\/span><span class=\"s1\">website or digital marketing, what would they be? What do you feel must be fixed first?<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">Observing support and sales reps while they work \u2014 also called \u2018shadowing\u2019 \u2014 is just what it sounds <\/span><span class=\"s1\">like. After getting the \u2018ok\u2019 to sit with them and wear a headset, you just shut up, listen and make notes <\/span><span class=\"s1\">of what you\u2019re hearing, along with emotions expressed.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">I\u2019m speaking mostly of e-commerce support reps here. But if you work in a B2B or SaaS business, the <\/span><span class=\"s1\">same approach applies. It\u2019s just that, instead of talking with and observing CSRs, you should spend <\/span><span class=\"s1\">time with Account Executives.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">True, these reps are typically very busy. But you\u2019ll likely find that, if you first reach out to the Support <\/span><span class=\"s1\">or Sales supervisor to get their permission, you\u2019ll soon be able to schedule time to sit with reps. The <\/span><span class=\"s1\">Supervisor may even schedule the interview times for you.<\/span><\/p>\n<div class='postauthor si-guide-block'>\n                <div class='col-md-2 col-sm-12 si-icon-holder'>\n                    <a target='_blank' href='https:\/\/www.smartinsights.com\/quick-wins\/increase-website-leads\/'>\n                  <img src='https:\/\/www.smartinsights.com\/wp-content\/uploads\/2017\/05\/Increase-leads-cover-106x150.jpg' alt='3 techniques to increase your website leads'>\n                    <\/a>\n                <\/div>\n                <div class='col-md-10 col-sm-12'>\n                    <p><strong>How to increase your website leads<\/strong><\/p>\n                    <p>Delve into data-driven and UX proven analysis and persuasive techniques to convert your website visitors into qualified prospects and buying customers. Using forward and reverse path analysis in Google Analytics, you can follow our step-by-step recommendations to learn practical techniques to increase your leads.<\/p>\n                    <p>Access the <a target='_blank' href='https:\/\/www.smartinsights.com\/quick-wins\/increase-website-leads\/'>3 techniques to increase your website leads<\/a><\/p>\n                <\/div>\n            <\/div>\n<h3 class=\"p1\"><span class=\"s1\">Method 5: Launch a one-question poll<\/span><\/h3>\n<h4 class=\"p1\"><span class=\"s1\">Investment: 140 (analyst time: 2 hrs @ $70\/hr; 0 tool cost [polling included with LuckyOrange])<\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\">You\u2019ve already got your visitor analytics app installed, so why not use another one of its key features: <\/span><span class=\"s1\">the ability to run customer feedback polls.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">These aren\u2019t the long-winded customer feedback surveys that annoy me as I surf the Web these <\/span><span class=\"s1\">days. No, they\u2019re the single-question polls that occasionally appear in the bottom portion of your <\/span><span class=\"s1\">screen.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">To run a one-question poll, first decide what question to ask, then configure when and where to push <\/span><span class=\"s1\">the question to your visitors.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Limit yourself to one question, with an optional follow-up question. Ensure that you\u2019re asking a) the <\/span><span class=\"s1\">right question, b) at the right place and time, c) to the right proportion of visitors, and d) in a way that <\/span><span class=\"s1\">doesn\u2019t interfere with your live chat (if you have that installed).<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The answers to this question will tell you how well what you thought your visitors were seeking <\/span><span class=\"s1\">matches up with your acquisition marketing assumptions (keywords, ad copy, etc.). And you\u2019ll have <\/span><span class=\"s1\">gathered some valuable qualitative data in the form of verbal comments.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-150931 size-full\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-5.png\" alt=\"Customer poll\" width=\"974\" height=\"714\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-5.png 974w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-5-550x403.png 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-5-700x513.png 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-5-150x110.png 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-5-768x563.png 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-5-250x183.png 250w\" sizes=\"(max-width: 974px) 100vw, 974px\" \/><\/p>\n<h4 class=\"p1\"><span class=\"s1\">Choose your poll question carefully<\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\">Your question choice should depend on whether you most want to a) learn visitor intents or b) expose <\/span><span class=\"s1\">visitor objections. To learn intents, ask things like:<\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">\u2018What brings you to our website today?\u2019<br \/>\n<\/span>OR<\/li>\n<li class=\"p1\"><span class=\"s1\">\u2018What are you looking for today?\u2019<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">On your top landing pages, you should:<\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">Tailor your intent-based questions to the visitor context (the search results or paid ad the user <\/span><span class=\"s1\">clicked before arriving here).<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Ask your question after some time has elapsed (20 sec is a good general rule), so your visitor <\/span><span class=\"s1\">has time to get oriented and start interacting with the page.<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">Maybe you\u2019re pretty clear on what your visitors are seeking when they arrive. In that case, it\u2019s more <\/span><span class=\"s1\">valuable for you to ask questions further down your funnel in order to expose the \u2018objections\u2019 (fear, <\/span><span class=\"s1\">uncertainty and doubt) keeping your engaged visitors from taking your desired conversion action.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">To expose these objections, ask questions like:<\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">(e-commerce) \u2018What\u2019s preventing you from completing your purchase?\u2019 (asked, for example, <\/span>after a visitor has loitered on a product page for 40 seconds).<\/li>\n<li class=\"p1\">(SaaS) \u2018Any questions about the information you\u2019re requesting?\u2019 (asked, for example, when a visitor has loitered on a lead-generation form for 40 seconds).<\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">If in doubt, ask yourself: would I ask a real person this question at this time? Then let your answer be <\/span><span class=\"s1\">your guide.<\/span><\/p>\n<h4 class=\"p1\"><span class=\"s1\">Some poll best practices<\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\">A few best practices to keep in mind for feedback polls. First, it\u2019s best not to run these on mobile <\/span><span class=\"s1\">devices, at least for now, since the poll layers \u2018eclipse\u2019 too much of the screen. Second, take care not <\/span><span class=\"s1\">to interrupt your visitors at the wrong times (and thus annoy them). Third, always give the user control <\/span><span class=\"s1\">by \u2018minimize\u2019 and \u2018maximize\u2019 controls for your polling window. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">You don\u2019t need to serve this question to 100% of your visitors, especially if you have a higher-traffic <\/span><span class=\"s1\">site. Push it a lower percentage of visitors, but a level that still allows you to collect hundreds of <\/span><span class=\"s1\">responses within a reasonable time. (In your \u2018data collection time\u2019 calculation, assume a typical 3% <\/span><span class=\"s1\">visitor response rate.)<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Finally, if you\u2019re also running a live chat on your site, take care not to roll out polls that conflict with <\/span><span class=\"s1\">your proactive (pushed) chat layers.<\/span><\/p>\n<h4 class=\"p1\"><span class=\"s1\">If you want to invest in customer data...<\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\">If you used all of the above ways to gather quant and qual customer data, you\u2019ve spent about $<\/span><span class=\"s1\">1000. That\u2019s a modest amount compared to your UX design and development budget, and the <\/span><span class=\"s1\">opportunity cost of pushing out the wrong UX updates.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">If you\u2019re willing to invest further in your customer insights investment, I\u2019ve found the following <\/span><span class=\"s1\">method to be a perfect complement to the analysis you\u2019ve already done.<\/span><\/p>\n<h3 class=\"p1\"><span class=\"s1\">(BONUS) Method 6: Getting an expert conversion audit<\/span><\/h3>\n<h4 class=\"p1\"><span class=\"s1\">Investment: $980 (analyst time: 7 hrs @ $140\/hr)<\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\">I\u2019ll admit I\u2019m slightly biased, but I\u2019m a big fan of complementing your quant and qual data with a <\/span><span class=\"s1\">Conversion Audit by a UX or Conversion Rate Optimization (CRO) expert. Going back to the doctor <\/span><span class=\"s1\">analogy, it\u2019s like getting a \u2018second opinion\u2019 on your primary care doctor\u2019s diagnosis.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-150932\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-6-550x215.png\" alt=\"CRO Auditing Services\" width=\"550\" height=\"215\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-6-550x215.png 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-6-700x274.png 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-6-150x59.png 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-6-768x300.png 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-6-250x98.png 250w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-6.png 974w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p class=\"p1\"><span class=\"s1\">To make sure you\u2019re in fact getting an \u2018expert\u2019 perspective, seek an analyst or strategist who:<\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">Has worked in the UX or CRO field for 5 or more years<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Intimately knows UX best practices (both desktop and mobile)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Has witnessed 200 or more user test sessions<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Has read a lot about psychology (and\/or \u2018neuromarketing\u2019)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Has two or more certifications related to:<\/span>\n<ul>\n<li class=\"p1\"><span class=\"s1\">User experience (UX)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Conversion Rate Optimization (CRO)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Conversion copywriting<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Digital marketing<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">In your \u2018conversion audit insights\u2019 report you should expect to get, at a minimum:<\/span><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">A list of your conversion issues, prioritized by business impact<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Tactical fix recommendations (fixes that can be made quickly)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Strategic recommendations (fixes that require higher investment)<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Some free \u2018conversion design\u2019 mentorship<\/span><\/li>\n<\/ul>\n<h4 class=\"p1\"><span class=\"s1\">Customer insights support data-driven decisions<\/span><\/h4>\n<p class=\"p1\"><span class=\"s1\">Gathering a \u2018critical mass\u2019 of customer insights doesn\u2019t cost an arm and a leg. At about $1000 (or $<\/span><span class=\"s1\">1980 if you include an expert conversion audit), your analysis and tool costs are very affordable.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Best of all, this modest investment reduces the risk that you\u2019ll base important design and marketing <\/span><span class=\"s1\">decisions more on subjective opinions than objective data.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Depending on what business you\u2019re in, typically anywhere from 2%-15% of your online visitors convert into customers. That means 85%-98% don\u2019t. So, wouldn\u2019t you like to know why? You can, by gathering some critical customer feedback with some very affordable &hellip;..<\/p>\n","protected":false},"author":330233,"featured_media":150930,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[374,29,393,386],"tags":[1407,1105,1550,1138,1488],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>6 affordable ways to discover your big conversion issues<\/title>\n<meta name=\"description\" content=\"Customers convert from 2% - 15% of your online visitors. That means 85 - 98% of visitors to your store don\u2019t. Time to improve your Customer Experience (CX).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartinsights.com\/digital-marketing-strategy\/6-affordable-ways-to-discover-your-big-conversion-issues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 affordable ways to discover your big conversion issues\" \/>\n<meta property=\"og:description\" content=\"Customers convert from 2% - 15% of your online visitors. That means 85 - 98% of visitors to your store don\u2019t. Time to improve your Customer Experience (CX).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.smartinsights.com\/digital-marketing-strategy\/6-affordable-ways-to-discover-your-big-conversion-issues\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart Insights\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/smartinsights\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-10T09:07:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-09-07T11:41:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2020\/03\/Picture-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"974\" \/>\n\t<meta property=\"og:image:height\" content=\"474\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mark D. 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