{"id":168553,"date":"2024-04-04T13:57:14","date_gmt":"2024-04-04T12:57:14","guid":{"rendered":"https:\/\/www.smartinsights.com\/?post_type=guides&#038;p=168553"},"modified":"2024-04-22T11:30:36","modified_gmt":"2024-04-22T10:30:36","slug":"navigating-the-customer-lifecycle","status":"publish","type":"guides","link":"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/","title":{"rendered":"Navigating the customer lifecycle"},"content":{"rendered":"<h3>How will this guide help me and my business?<\/h3>\n<p class=\"p1\">As marketers, we are always looking for the best way to reach and connect with customers. From warm prospects to repeat customers, as a brand we want to build positive connections with each key customer segment. But warm prospects have different needs and preferences to repeat customers. How can we nurture relationships and build connections when our audience\u2019s requirements are so vast?<\/p>\n<p class=\"p1\">That\u2019s where customer lifecycle marketing comes in. This involves creating a planned, always-on approach to marketing which targets customers actively at the right stage, across the four key stages of their lifecycle, and our RACE Framework.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-168562 aligncenter\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/2022-08-10-B2B-customer-lifecycle-after-550x290.png\" alt=\"Smart Insights B2B customer lifecycle using the RACE Framework\" width=\"550\" height=\"290\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/2022-08-10-B2B-customer-lifecycle-after-550x290.png 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/2022-08-10-B2B-customer-lifecycle-after-700x369.png 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/2022-08-10-B2B-customer-lifecycle-after-150x79.png 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/2022-08-10-B2B-customer-lifecycle-after-768x405.png 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/2022-08-10-B2B-customer-lifecycle-after-1536x811.png 1536w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/2022-08-10-B2B-customer-lifecycle-after-2048x1081.png 2048w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/2022-08-10-B2B-customer-lifecycle-after-250x132.png 250w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p>In this guide we will explain the power of customer lifecycle marketing to define improvements to your always-on marketing. We will show you how to analyze customer journeys to reach and convert more of your audience<\/p>\n<p>As a follow on from this guide, our paid member <a href=\"https:\/\/www.smartinsights.com\/guides\/customer-journey-mapping-template\/\">Customer journey mapping templates<\/a> features 3 powerful templates to help you transform your customer lifecycle marketing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How will this guide help me and my business? As marketers, we are always looking for the best way to reach and connect with customers. From warm prospects to repeat customers, as a brand we want to build positive connections &hellip;..<\/p>\n","protected":false},"featured_media":168559,"template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Navigating the customer lifecycle | Smart Insights<\/title>\n<meta name=\"description\" content=\"Learn the power of customer lifecycle marketing to define improvements to your always-on marketing with Smart Insights FREE guide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Navigating the customer lifecycle | Smart Insights\" \/>\n<meta property=\"og:description\" content=\"Learn the power of customer lifecycle marketing to define improvements to your always-on marketing with Smart Insights FREE guide.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart Insights\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/smartinsights\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-22T10:30:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@smartinsights\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/\",\"url\":\"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/\",\"name\":\"Navigating the customer lifecycle | Smart Insights\",\"isPartOf\":{\"@id\":\"https:\/\/www.smartinsights.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/Free-customer-lifecycle-guide-cover-1-pdf.jpg\",\"datePublished\":\"2024-04-04T12:57:14+00:00\",\"dateModified\":\"2024-04-22T10:30:36+00:00\",\"description\":\"Learn the power of customer lifecycle marketing to define improvements to your always-on marketing with Smart Insights FREE guide.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/#primaryimage\",\"url\":\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/Free-customer-lifecycle-guide-cover-1-pdf.jpg\",\"contentUrl\":\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2024\/04\/Free-customer-lifecycle-guide-cover-1-pdf.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.smartinsights.com\/guides\/navigating-the-customer-lifecycle\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.smartinsights.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Guides\",\"item\":\"https:\/\/www.smartinsights.com\/guides\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Navigating the customer lifecycle\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.smartinsights.com\/#website\",\"url\":\"https:\/\/www.smartinsights.com\/\",\"name\":\"Smart Insights\",\"description\":\"Digital Marketing &gt; 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