{"id":86480,"date":"2022-04-13T15:15:00","date_gmt":"2022-04-13T14:15:00","guid":{"rendered":"http:\/\/www.smartinsights.com\/?p=86480"},"modified":"2022-04-29T15:50:13","modified_gmt":"2022-04-29T14:50:13","slug":"marketing-agency-capability-review-matrix","status":"publish","type":"post","link":"https:\/\/www.smartinsights.com\/agency-marketing\/growing-a-marketing-agency\/marketing-agency-capability-review-matrix\/","title":{"rendered":"The marketing agency capabilities review matrix"},"content":{"rendered":"<h2>Review where your marketing agency is at and the next steps you should take with our new tool<\/h2>\n<p>A question I have been asked when I work with agencies to grow their digital marketing services is \u2018how can we benchmark our approach to growing our digital services?\u2019 It all comes down to your marketing agency capabilities, and how you manage digital transformation in your business.<\/p>\n<p>To answer that I have used the excellent <a href=\"http:\/\/www.smartinsights.com\/guides\/digital-marketing-benchmarking-templates\/\">benchmark framework<\/a> that Smart Insights has used for other areas.<\/p>\n<div class='postauthor si-guide-block'>\n                <div class='col-md-2 col-sm-12 si-icon-holder'>\n                    <a target='_blank' href='https:\/\/www.smartinsights.com\/guides\/agency-b2b-digital-marketing-plan-example\/'>\n                  <img src='https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/01\/agency-b2b-digital-marketing-plan-example-cover-106x150.jpg' alt='Agency B2B digital marketing plan example'>\n                    <\/a>\n                <\/div>\n                <div class='col-md-10 col-sm-12'>\n                    <p><strong>Agency B2B digital marketing plan example<\/strong><\/p>\n                    <p>Put your agency at the forefront of clients' minds and become a thought leader in your market with our example digital marketing plan. Simply edit the information to your agency's goals and KPIs!<\/p>\n                    <p>Access the <a target='_blank' href='https:\/\/www.smartinsights.com\/guides\/agency-b2b-digital-marketing-plan-example\/'>Agency B2B digital marketing plan example<\/a><\/p>\n                <\/div>\n            <\/div>\n<p>These one-page templates let you quickly review where you are on a five-point scale (from laggard to market-leading). You can spot gaps in your approach to transformation and your capabilities.<\/p>\n<p><a href=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/01\/Marketing-agency-capabilities-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-160246 size-full\" src=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/01\/Marketing-agency-capabilities-1.png\" alt=\"Marketing agency capabilities\" width=\"1077\" height=\"701\" srcset=\"https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/01\/Marketing-agency-capabilities-1.png 1077w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/01\/Marketing-agency-capabilities-1-550x358.png 550w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/01\/Marketing-agency-capabilities-1-700x456.png 700w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/01\/Marketing-agency-capabilities-1-150x98.png 150w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/01\/Marketing-agency-capabilities-1-768x500.png 768w, https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/01\/Marketing-agency-capabilities-1-250x163.png 250w\" sizes=\"(max-width: 1077px) 100vw, 1077px\" \/><\/a><\/p>\n<h3>The marketing agency services transformation matrix<\/h3>\n<p>I divided this particular benchmark matrix into two areas for you to compare and contrast your marketing agency capabilities:<\/p>\n<ul>\n<li>Your ability to grow with existing clients or to attract new business to any and all digital marketing services.<\/li>\n<li>Your ability to service that work effectively and profitability.<\/li>\n<\/ul>\n<p>The specific digital services you might offer (from site design and build to SEO to social media community management etc.) will be determined by you, your business goals and the audits\/research and planning you\u2019ll carry out.<\/p>\n<p><span style=\"font-weight: 400;\"><p><a href=\"\/membership\/basic-letter\/\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/si_blog_banner.png\" alt=\"Sign up for Free membership\" onclick=\"ga('send', 'event', 'Blog link', 'Click free membership banner', 'goal setting and evaluation');\"><\/a><\/p><\/span><\/p>\n<h3>How to use the capability review matrix<\/h3>\n<p>The capability transformation matrix comes from the <a href=\"http:\/\/cmmiinstitute.com\/capability-maturity-model-integration\">model developed by CMMI<\/a> and has been used globally by businesses over the past 25 years.<\/p>\n<ul>\n<li>The benchmarking matrix is based on looking at each area of agency services transformation and determining where you are on the journey.<\/li>\n<li>Score your agency from Level 1 to Level 5 for each area. Each level builds on the previous one, so that you move from \u2018newbie\u2019\/laggard in the market, through to an award-winning, exemplary, market-leading agency. By knowing where you are now, you can focus your efforts to improve.<\/li>\n<li>You can then create a plan for each area, logged-in members can access the free benchmarking resources linked above, or, if you're not logged in, you will be able to follow some simple pointers in the table below.<\/li>\n<\/ul>\n\n<table id=\"tablepress-27\" class=\"tablepress tablepress-id-27\">\n<thead>\n<tr class=\"row-1 odd\">\n\t<th class=\"column-1\"><strong>Transformation area<\/strong><\/th><th class=\"column-2\"><strong>Existing Agency toolkit resource<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-hover\">\n<tr class=\"row-2 even\">\n\t<td class=\"column-1\">A. Planning digital marketing services<\/td><td class=\"column-2\">1. The capabilities benchmarking matrix accompanying this blog post. <br \/>\n<br \/>\n2. You may also want to use the <a href=\"http:\/\/www.smartinsights.com\/marketing-planning\/marketing-models\/use-bcg-matrix\/\">BCG matrix<\/a> to triangulate your thinking if you already offer some digital services.<\/td>\n<\/tr>\n<tr class=\"row-3 odd\">\n\t<td class=\"column-1\">B. Value Proposition<\/td><td class=\"column-2\">1. Start with<a href=\"http:\/\/www.smartinsights.com\/digital-marketing-strategy\/online-value-proposition\/start-with-why-creating-a-value-proposition-with-the-golden-circle-model\/\"> this post and accompanying video<\/a>. \u00a0<br \/>\n<br \/>\n2. The complete our Digital Transformation Learning Path module <a href=\"https:\/www.smartinsights.com\/learning-modules\/define-digital-value-proposition\/\">define digital value proposition.<\/a><\/td>\n<\/tr>\n<tr class=\"row-4 even\">\n\t<td class=\"column-1\">C. Existing\u00a0 client growth<\/td><td class=\"column-2\">Access the <a href=\"http:\/\/www.smartinsights.com\/guides\/template-agency-account-growth-planning\/\">Agency account growth planning template within the Agency Growth Toolkit<\/a> for more client growth resources.<\/td>\n<\/tr>\n<tr class=\"row-5 odd\">\n\t<td class=\"column-1\">D. New Business Framework<\/td><td class=\"column-2\">Access the <a href=\"http:\/\/www.smartinsights.com\/guides\/marketing-agency-new-business-template\/\">Marketing an agency for new business template within the Agency Growth Toolkit<\/a> for more framework resources.<\/td>\n<\/tr>\n<tr class=\"row-6 even\">\n\t<td class=\"column-1\">E. Pricing &amp; Estimating<\/td><td class=\"column-2\">Access the <a href=\"http:\/\/www.smartinsights.com\/guides\/digital-marketing-budgeting-costing-spreadsheets\/\">Digital marketing budgeting and costing approaches spreadsheet within the Agency Growth Toolkit<\/a> for more pricing resources.<\/td>\n<\/tr>\n<tr class=\"row-7 odd\">\n\t<td class=\"column-1\">F. Process &amp; workflow<\/td><td class=\"column-2\">See <a href=\"https:\/\/www.smartinsights.com\/improve\/digital-marketing-strategy-planning-toolkit\/\">an overview of guides and resources linked to managing digital marketing services<\/a>.<\/td>\n<\/tr>\n<tr class=\"row-8 even\">\n\t<td class=\"column-1\">G. Teams \/ resources<\/td><td class=\"column-2\"><a href=\"http:\/\/www.smartinsights.com\/guides\/digital-marketing-job-descriptions\/\">Understand the potential roles you may need to offer digital marketing services.<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-27 from cache -->\n<h4>Agency B2B digital marketing plan example<\/h4>\n<p>Looking for a marketing plan template to create a strategy that puts your agency at the forefront of clients' minds? We've got integrated marketing strategy and planning tools to support you in transforming your agency to become a thought leader in your market, through an integrated, data-driven approach to your customer touchpoints. Find out more.<\/p>\n<div class='postauthor si-guide-block'>\n                <div class='col-md-2 col-sm-12 si-icon-holder'>\n                    <a target='_blank' href='https:\/\/www.smartinsights.com\/guides\/agency-b2b-digital-marketing-plan-example\/'>\n                  <img src='https:\/\/www.smartinsights.com\/wp-content\/uploads\/2019\/01\/agency-b2b-digital-marketing-plan-example-cover-106x150.jpg' alt='Agency B2B digital marketing plan example'>\n                    <\/a>\n                <\/div>\n                <div class='col-md-10 col-sm-12'>\n                    <p><strong>Agency B2B digital marketing plan example<\/strong><\/p>\n                    <p>Put your agency at the forefront of clients' minds and become a thought leader in your market with our example digital marketing plan. Simply edit the information to your agency's goals and KPIs!<\/p>\n                    <p>Access the <a target='_blank' href='https:\/\/www.smartinsights.com\/guides\/agency-b2b-digital-marketing-plan-example\/'>Agency B2B digital marketing plan example<\/a><\/p>\n                <\/div>\n            <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Review where your marketing agency is at and the next steps you should take with our new tool A question I have been asked when I work with agencies to grow their digital marketing services is \u2018how can we benchmark &hellip;..<\/p>\n","protected":false},"author":19287,"featured_media":83928,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[981],"tags":[1464,1507,824,996,1086,972],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - 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